{"id":446538,"date":"2023-11-13T01:29:00","date_gmt":"2023-11-12T19:59:00","guid":{"rendered":"https:\/\/www.thewindowsclub.com\/?p=446538"},"modified":"2023-11-10T19:29:41","modified_gmt":"2023-11-10T13:59:41","slug":"onedrive-videos-not-playing","status":"publish","type":"post","link":"https:\/\/www.thewindowsclub.com\/onedrive-videos-not-playing","title":{"rendered":"OneDrive videos not playing [Fix]"},"content":{"rendered":"

OneDrive allows you to store your videos so that you can play your videos without saving them on your hard drive. Some users reported that OneDrive videos are not playing<\/strong>. It is possible that the unstable or weak internet connection or using the wrong video format is causing this problem. In this article, we will show you some solutions to fix the issue if OneDrive videos are not playing.<\/p>\n

\"OneDrive<\/p>\n

The complete error message is:<\/p>\n

Sorry there was a problem loading the video.<\/p><\/blockquote>\n

Fix OneDrive videos not playing<\/h2>\n

If your OneDrive videos are not playing<\/em>, use these solutions to fix this issue.<\/p>\n

    \n
  1. Check your internet connection<\/li>\n
  2. Clear the cache and cookies<\/li>\n
  3. Convert the video to a compatible format<\/li>\n
  4. Use a different browser<\/li>\n
  5. Check if the video is DRM-protected<\/li>\n
  6. Uninstall and reinstall OneDrive<\/li>\n<\/ol>\n

    Let’s start.<\/p>\n

    1] Check your internet connection<\/h4>\n

    \"ethernet<\/p>\n

    Poor internet connection can be a reason for this issue. Therefore, the first step is to check your internet connection. If an ethernet cable is available, connect your system to it and then see if it brings any changes. You can also do one more thing: switch to another network connection (if available) or switch to the 5GHz WiFi band<\/a> if your system supports it.<\/p>\n

    2] Clear the cache and cookies<\/h4>\n

    Sometimes this issue can interfere with video playback. If this is the case, it can be resolved by clearing the cache and cookies. The steps to clear cache and cookies are different for different web browsers, including Chrome, Edge<\/a>, Firefox<\/a>, Opera<\/a>, etc.<\/p>\n

    \"Clear<\/p>\n

    The easiest method to do this is to use the keyboard shortcut. Press the Ctrl + Shift + Delete<\/strong> keys. This will open the Clear browsing history window or tab. Now, you can easily clear cache and cookies.<\/p>\n

    After clearing cache and cookies, open your OneDrive in your browser and play your videos. Check if the issue still persists or not.<\/p>\n

    3] Convert the video to a compatible format<\/h4>\n

    An incompatible format can be the reason why OneDrive videos are not playing. If your video is in a format not supported by OneDrive, OneDrive will not be able to play it. You can try to convert your video to some of the most popular video formats, like MP4, AVI, FLV, etc. You use some best free video converter tools<\/a> to convert videos from one format into another format.<\/p>\n

    4] Use a different browser<\/h4>\n

    If your video format is correct and you’re still unable to play your video in OneDrive. Use another web browser. If one browser is having trouble playing a video, another browser may be able to play it. OneDrive is the product of Microsoft. Hence, we suggest you first try Microsoft Edge and see if the problem persists.<\/p>\n

    5] Check if the video is DRM-protected<\/h4>\n

    OneDrive does not support the playback of DRM-protected videos. This is because OneDrive does not have the necessary licenses to decrypt DRM-protected content. To check if the video receives DRM protection, use the steps mentioned below.<\/p>\n

    \"DRM-protected\"<\/p>\n